Shipping Policy for Tbghzlive
Processing Time
Orders are processed within 1–3 business days after payment confirmation. Processing times may extend during peak seasons or promotional events. We will notify you promptly if any significant delay occurs.
Shipping Methods and Delivery Times
We offer multiple shipping options at checkout. Standard shipping typically takes 5–10 business days for domestic addresses and 10–20 business days for international destinations. Expedited shipping is available for faster delivery. Delivery times are estimates and not guaranteed, as we rely on third‑party carriers.
Shipping Costs
Shipping fees are calculated based on order weight, destination, and selected shipping method. The exact cost is displayed at checkout before you complete payment. Free standard shipping may be offered for qualifying orders above a certain amount, which will be clearly shown on our website.
Order Tracking
Once your order ships, we will send a confirmation email with a tracking number. You can track your package through the carrier’s website. Please allow up to 24 hours for tracking information to become available.
International Shipping
We ship to many countries outside our domestic region. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the customer’s responsibility and are not included in our shipping fees. We recommend checking with local customs before ordering.
Lost, Damaged, or Delayed Shipments
If your package is lost in transit or arrives damaged, please contact us immediately at gary.m@tbghzlive.com. We will work with the carrier to resolve the issue and, if necessary, issue a replacement or refund. We are not liable for delays caused by carriers, weather, or customs clearance.
Incorrect Shipping Address
Please double‑check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly provided address. If you notice an error, contact us as soon as possible; we will try to update the address before dispatch, but we cannot guarantee changes after processing.
Contact Us
For any questions about this Shipping Policy, please email us at gary.m@tbghzlive.com.