Refund Policy for Tbghzlive
At Tbghzlive , we stand behind the quality of our educational and craft products. If you are not fully satisfied with your purchase, this policy outlines your options.
Returns
You may return new, unused, and unopened items within 30 days of delivery for a full refund. Products must be in their original packaging with all tags and accessories included. Return shipping costs are the customer’s responsibility unless the return results from our error, such as shipping the wrong item.
Refunds
After we receive and inspect your return, we will issue a refund to your original payment method within 5–7 business days. Original shipping charges are non‑refundable. If you receive a damaged or defective product, contact us immediately for a replacement or a full refund at no additional cost to you.
Exchanges
We accept exchanges for different products or sizes within the same 30‑day period. Please contact us before sending back your item to arrange the exchange.
Non‑returnable Items
Certain products cannot be returned, including downloadable digital files, personalized or custom‑made items, and perishable craft supplies. These are clearly indicated on the respective product pages.
How to Initiate a Return
To begin a return, email us at gary.m@tbghzlive.com with your order number and the reason for return. We will reply with return instructions and the correct return address.
Contact Us
For any questions regarding this refund policy, please reach out to us at gary.m@tbghzlive.com.