Shipping & Handling at Tbghzlive
We are committed to delivering your educational and craft orders safely and efficiently. This policy explains our shipping and handling practices.
Processing
Orders are processed within 1‑3 business days of payment confirmation. Processing includes order verification, quality inspection, and packaging. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order is processed.
Shipping Methods
We offer standard and expedited shipping options at checkout. Standard delivery typically takes 5‑10 business days for domestic addresses and 10‑20 business days internationally. Expedited shipping reduces delivery time significantly. Delivery times are estimates and not guaranteed.
Tracking
All shipments include a tracking number. You will receive tracking information via email once your order ships. Please allow 24 hours for tracking updates to appear.
Packaging
We use sturdy, protective packaging to ensure your products arrive in perfect condition. Our packaging is also designed to be recyclable where possible.
Shipping Costs
Shipping fees are calculated based on weight, destination, and shipping method. The total cost is displayed at checkout before payment. Free standard shipping may be available for qualifying orders above certain thresholds.
International Orders
International shipments may be subject to customs fees, duties, or taxes. These are the customer's responsibility. We recommend checking with local customs before ordering.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and provide a replacement or refund where appropriate.
For any shipping questions, contact us at gary.m@tbghzlive.com.